SBS is aware that price alone will not influence a decision to outsource business operations. SBS’ clients are also concerned about risk mitigation, confidentiality, security, quality of service and productivity.
Although cost savings is important, SBS’ clients require a balance between cost savings and quality service, with minimal risk to its operations. SBS’ clients want to be associated with SBS, a reliable provider of expertise whose hallmarks of service are confidentially, security, accuracy and efficiency.
Additionally, SBS recognizes that its services cannot be provided in isolation. SBS services are in fact an extension of the services provided by its clients.
With this in mind, SBS promotes not just its services but itself. SBS seeks to attract clients looking for a long-term alliance and reliable support services to substitute for, or assist, their in-house staff. SBS aims to attract clients who are interested a business relationship with SBS, not merely outsourcing business to SBS.
Our services, pricing, methodology of implementation of service delivery are dynamic and tailored to the needs of each client.
In addition, by outsourcing to SBS, its clients enjoy the following jurisdictional advantages by virtue of SBS’ operations being located Jamaica:
- Tax incentives affords SBS the opportunity to be competitive with its pricing;
- Robust government support and incentives for the BPO and LPO industry;
- Large labour pool which is supported five (5) tertiary institutions;
- Operations are located in the largest English-speaking island in the Western Hemisphere;
- Labour arbitrage benefits with labour rates being comparable to that of neighbouring outsourcing jurisdictions;
- Favourable foreign exchange rates which allows SBS to cost competitive;
- Close proximity to the United States, with direct flights to most major cities and major financial centres; and
- SBS operates in the GMT-5 time zone.
